Staff
Service
James Benck
Service Director
Pete Abramowicz
Quick Lane Advisor
Amber Straubing
Service Advisor
Richard Pitlock
Service Advisor
Dave Brearley
Service Manager
Donny Womble
Quick Lane Advisor
Management
Nick Shaqra
New Car Sales Manager
Don Boros
General Sales Manager
Mark Gorokhovsky
General Manager
Michael Schlamadinger
Sales Manger
Bob Mels
Used Car Manger
Sales
Joe Venditti
Leasing Manager
Nick Ristich
Sales Consultant
Karen Boll
Sales Consultant
Ali Huseen
Sales Consultant
Anthony Gandara
Sales
Antony Garcia
Sales
Bert Abdullah
Sales
Fay Hussein
Sales Consultant
Jimmy Segura
Sales Consultant
Mitchell Maryfield
Commercial Account Manager
Horacio De La Vega
Sales Consultant
Stan Gibson
Sales Consultant
Anthony Guiliano
Sales Consultant
Mike Ryan
Fleet Account Manager
Finance
Joe Storti
Finance Director
Jerry Triplett (JT)
Finance Manger
Internet
Jay Sweis
Business Development Manager
Kenyana Johnson
Internet Sales Rep
Adriel Barraza
Internet Sales Rep
Janette Lopez
Internet Sales Rep
James Benck
Service Director
Jan 19, 2022
Great service with correcting some faulty parts and...
Great service with correcting some faulty parts and making sure that the customer was not responsible.
Jan 17, 2022
The team was excellent! They were very knowledgeable and...
The team was excellent! They were very knowledgeable and helpful. I recommend them to anyone needing car service.
Jan 13, 2022
They did tea good job found the problem price little high...
They did tea good job found the problem price little high but it was ok
Jan 05, 2022
They really did a fantastic job of communicating with me...
They really did a fantastic job of communicating with me what the problem was and what they did to solve it the service advisor and the service manager went above and beyond expectations
Jan 05, 2022
I like the dealer but not the people who work there and...
I like the dealer but not the people who work there and many times they are very rude in how they speak and more with people who do not speak English
Pete Abramowicz
Quick Lane Advisor
Jan 19, 2022
Great service with correcting some faulty parts and...
Great service with correcting some faulty parts and making sure that the customer was not responsible.
Jan 18, 2022
They got me in and did the work fast . Hope to be there...
They got me in and did the work fast . Hope to be there in 3 month for my nest oil change
Jan 17, 2022
The team was excellent! They were very knowledgeable and...
The team was excellent! They were very knowledgeable and helpful. I recommend them to anyone needing car service.
Jan 16, 2022
They were quick and made sure I received the services...
They were quick and made sure I received the services that I needed. They also stayed in communication with me as they worked on my vehicle.
Jan 13, 2022
They did tea good job found the problem price little high...
They did tea good job found the problem price little high but it was ok
Amber Straubing
Service Advisor
Jan 18, 2022
Outstanding customer service & communication by Amber...
Outstanding customer service & communication by Amber Straubing at Hawk Ford. For the past nearly 6 years of vehicle ownership ( purchased certified used from Hawk Ford - our Son's first vehicle from his H.S. years to now college); Amber has taken great care of us. Clear explanation of work needed & work performed, timley communications, and the job is done correctly the first time around when Amber is involved. Hawk Ford and other car dealerships need more people like Amber Straubing. Well done. Very Happy with Amber since day one of vehicle ownership. Thank You Amber for your professionalism, oustanding communication, dedication to customer service / client service, and most importantly - high level of integrity. As a former Team Service Manager / Assistant Manager & Service Writer at 5 star dealerships (no longer be working in the automobile & light truck service industry); I still know top notch service & customer service / client care when I see it. Keep up the excellent work Amber. Thanks again & Happy New Year!! Continued success to you and the Hawk Ford Team.
Jan 14, 2022
Friendly fast efficient honest thorough patient I Will...
Friendly fast efficient honest thorough patient I Will recommend this dealer to my truck friends
Jan 13, 2022
They did tea good job found the problem price little high...
They did tea good job found the problem price little high but it was ok
Jan 08, 2022
Fast service friendly staff got an appointment right away...
Fast service friendly staff got an appointment right away clean waiting area I will use Hawk Ford again
Jan 08, 2022
Pete in Quick Lane is the best! He helped me get the...
Pete in Quick Lane is the best! He helped me get the right tires and headlights. He is so knowledgeable and got me the best deal. Most of all he is very kind and helpful! Thank you Hawk Ford and Quick Lane for an awesome employee!
Nick Shaqra
New Car Sales Manager
Jan 10, 2022
Great Customer service and no pressure to purchase a...
Great Customer service and no pressure to purchase a vehicle you want, but Instead a vehicle you'll love
Dec 25, 2021
Very nice salesman and they were great and the dealership...
Very nice salesman and they were great and the dealership was nice and clean. I would recom mend the dealership
Dec 11, 2021
In the beginning I was straight up lied to but then under...
In the beginning I was straight up lied to but then under the guidance of an actual manager the deal got done and done to what I thought was fair for both sides but yet again their was some shady stuff going on regarding our financing which we didn’t find out about until almost a month later so not much I can do about now but suck it up I guess. Wouldn’t recommend anybody ever do business with Hawk Ford of Oak Lawn.
Nov 06, 2021
I bought a used car from Nick Ristich back on 8/11. I...
I bought a used car from Nick Ristich back on 8/11. I really liked the car besides some chips in paint that was noticed after the test drive. Nick said that the chips can easily get painted over on site we just need to schedule a follow-up appointment to get it done. Perfect, bought the car and took it home. It took 6 weeks and 5 reschedules and 2 painters to get the touch-ups done, which was a hassle, but the chips are no longer noticeable. They were able to give me a rental so that I could leave the car at the dealership which gave the second round of painters plenty of time to look over the whole car and do a good job. Nick Shaqra assisted a lot with expediting the process and reviewed the quality of work once completed. He explained in full detail every question I had and he threw in a color matched paint pen so that I can take care of any minor chips in the future that occur. Appreciate eventually getting the attention to detail especially on a new customers car. Joe Storti from financing offered a payment plan that could have been explained better since there was no comment of a membership fee of $399 being charged along with how payments were going to be applied to the loan monthly even though they can be collected weekly/bi-weekly. Overall bad experience since I had to do the leg work to make sure what was discussed and promised pre-purchase actually happened as described post-purchase.
Nov 01, 2021
My car was at hawk ford for 3 months and when I picked it...
My car was at hawk ford for 3 months and when I picked it up it said engine fault service now.
Richard Pitlock
Service Advisor
Jan 13, 2022
They did tea good job found the problem price little high...
They did tea good job found the problem price little high but it was ok
Jan 11, 2022
Staff was nice and very helpful. They let me know how...
Staff was nice and very helpful. They let me know how long repairs would take, and gave me updates along the way.
Jan 07, 2022
Thank you for your excellent service. Have a pleasant...
Thank you for your excellent service. Have a pleasant day! Date: January 07, 2022 DK
Dec 24, 2021
Great and fast service. I was in and out in less than 15...
Great and fast service. I was in and out in less than 15 minutes. Very clean environment
Dec 23, 2021
Went above and beyond to get my warranty used. Great...
Went above and beyond to get my warranty used. Great communication very nice service 10 out of 10
Joe Venditti
Leasing Manager
Jan 05, 2022
They really did a fantastic job of communicating with me...
They really did a fantastic job of communicating with me what the problem was and what they did to solve it the service advisor and the service manager went above and beyond expectations
Dec 15, 2021
Paul at the service desk is top notch. He made my...
Paul at the service desk is top notch. He made my appointment hassle free keeping me updated and asked if there were any other vehicle issues. Hawk Ford is lucky to have him. Paul is the reason I only use Hawk for service on both of my cars.
Oct 19, 2021
I am extremely satisfied with everyone at Hawk Ford from...
I am extremely satisfied with everyone at Hawk Ford from sales, service department and oil change department. Thanks to everyone for great customer care.
Oct 14, 2021
Great service at the dealership. Easy to schedule an...
Great service at the dealership. Easy to schedule an appointment and the mechanics did a good job fixing my car.
Oct 11, 2021
Nice people to do business with! I've been a customer...
Nice people to do business with! I've been a customer since they opened. It's nice to still seeing the same people working there.
Nick Ristich
Sales Consultant
Jan 19, 2022
We are so excited about our new truck. Nick went above...
We are so excited about our new truck. Nick went above and beyond to help us get exactly what we were looking for. Since we live three hours away Nick FaceTimed with us first to show us the truck we were interested in. We made the trip the next day to purchase the perfect truck. Once we arrived we could not have asked to be treated any better by Nick and others at Hawk Ford. By the time we left we knew we would definitely be back to do business with Nick. Thank you Nick for your outstanding customer service, you’re awesome!!!
Jan 14, 2022
Great experience came in and the car was ready for me to...
Great experience came in and the car was ready for me to just get in and drive it
Jan 10, 2022
Great Customer service and no pressure to purchase a...
Great Customer service and no pressure to purchase a vehicle you want, but Instead a vehicle you'll love
Jan 04, 2022
The salesman worked very hard with me to get me the car I...
The salesman worked very hard with me to get me the car I wanted. Everything went very easy.
Dec 27, 2021
The dealer was precise I knew what car I wanted and it...
The dealer was precise I knew what car I wanted and it was taken care of
Don Boros
General Sales Manager
Oct 28, 2021
Amber at Quicklane was so kind and helpful, she...
Amber at Quicklane was so kind and helpful, she definitely went the extra mile to turn my vehicle maintenance visit into a very pleasant experience!
Oct 27, 2021
There is Never a problem when I go to this dealer! People...
There is Never a problem when I go to this dealer! People and Service is Outstanding!!!
Oct 15, 2021
Fast courteous, friendly, service. Knowledgeable staff...
Fast courteous, friendly, service. Knowledgeable staff and great management. Clean andenvironment and clean washrooms. Free coffee nice...
Oct 15, 2021
Great Customer Service! Ask for Bert, who was a very...
Great Customer Service! Ask for Bert, who was a very helpful and great Sales Representative when I was buying my vehicle for the first time!
Jul 29, 2021
I really liked our sales person. He was very personable....
I really liked our sales person. He was very personable. And professional. But the finance gentleman was crooked. He became very angry when we refused to get gap insurance. And he started slamming things in his office. It was very intimidating.
Karen Boll
Sales Consultant
Dec 20, 2021
Had a appointment greeted upon entryService Mgr got it...
Had a appointment greeted upon entry Service Mgr got it all going all went well
Oct 14, 2021
Sales person was very personable and straightforward....
Sales person was very personable and straightforward. (Karen B) taking care of any problems and making delivery go smoothly
Sep 03, 2021
Super friendly and efficient, took the stress out of a...
Super friendly and efficient, took the stress out of a stressful situation. Listened to what I wanted and did not try to sell me something different. Made buying a car about as painless as it can be.
Jul 19, 2021
Took for for ever to get vehicle in for repairs, when...
Took for for ever to get vehicle in for repairs, when called to get an update, no one would know. Kept waiting on phone line and just being transferred from one service writer to another. Overpriced on repairs, would not recommend.
Jul 15, 2021
Amazingly fast and efficient service to get me in and out...
Amazingly fast and efficient service to get me in and out with minimal fuss. The whole team worked together to make sure I always had someone working with me.
Dave Brearley
Service Manager
Jan 13, 2022
They did tea good job found the problem price little high...
They did tea good job found the problem price little high but it was ok
Dec 24, 2021
Great and fast service. I was in and out in less than 15...
Great and fast service. I was in and out in less than 15 minutes. Very clean environment
Dec 22, 2021
Service person Paul Stassin was very helpful throughout...
Service person Paul Stassin was very helpful throughout the process . Explained everything in detail. Good job
Dec 20, 2021
The service was quick but VERY disappointed in their mask...
The service was quick but VERY disappointed in their mask wearing and consideration of customers well being. Especially now with the virus surge that is happening. The attitude of employees was poor while customers are wearing masks and trying to stay safe. Will be looking for a place that respects its customers.
Dec 15, 2021
Excellent service thank you. I went in for an oil change...
Excellent service thank you. I went in for an oil change and it didn't take that long
Ali Huseen
Sales Consultant
Jan 17, 2022
we had a very pleasant experience with everyone...
we had a very pleasant experience with everyone here...very knowledgeable and friendly. our salesman Ali was the best!
Oct 19, 2021
Very satisfied with my visit and purchase! Ali put sales...
Very satisfied with my visit and purchase! Ali put sales rep was very nice and professional.
Oct 02, 2021
The staff was friendly and welcoming. Ali is awesome and...
The staff was friendly and welcoming. Ali is awesome and he’s the man you want to see.
Sep 03, 2021
Working with the Hawk Ford team was so easy. They didn’t...
Working with the Hawk Ford team was so easy. They didn’t mind when I had to bring my 9 month old son along, and were so understanding. Ali was our salesman & he made the buying process a breeze. We can’t thank everyone there enough!
Jul 01, 2021
Good deals on good used cars. Better than all others...
Good deals on good used cars. Better than all others compared within 5 mile radius.
Anthony Gandara
Sales
Dec 09, 2021
Everything went perfect they did what they said they were...
Everything went perfect they did what they said they were going to do and did it in a timely manner
Jun 21, 2021
They are very friendly n treat you kindly with respect....
They are very friendly n treat you kindly with respect. They take time to show you around n show you any car you want to look at.They answer all your questions.
Apr 28, 2021
Great service. 5th New car I have bought at this...
Great service. 5th New car I have bought at this dealership. Nick the manager was generous with my trade in value, considering it had a bad transmission.
Apr 26, 2021
Great seviice!They are a busy dealership but well worth...
Great seviice! They are a busy dealership but well worth the wait! The add a smile with a personal touch.my sales guy Irving and Mgr Mike along with the finance guy Joe work together well as a team!
Mar 17, 2021
Every time I visit Oaklawn Hawk Ford The service is...
Every time I visit Oaklawn Hawk Ford The service is tremendous, they’ve always been honest and I value their opinion, anything that is wrong or they can help me with the wheel, it is nice doing business with those guys
Mark Gorokhovsky
General Manager
Oct 28, 2021
Amber at Quicklane was so kind and helpful, she...
Amber at Quicklane was so kind and helpful, she definitely went the extra mile to turn my vehicle maintenance visit into a very pleasant experience!
Oct 15, 2021
Fast courteous, friendly, service. Knowledgeable staff...
Fast courteous, friendly, service. Knowledgeable staff and great management. Clean andenvironment and clean washrooms. Free coffee nice...
Jul 22, 2021
Very friendly staff and very professional nice and clean...
Very friendly staff and very professional nice and clean facility.I was satisfied with the service my vehicle is riding beautifully. Thank you so much
Jun 25, 2021
Good service friendly staff nice place to work clean...
Good service friendly staff nice place to work clean Environmental and place to work Number One team in Chicago
Jun 15, 2021
The Service Was Fast , Like The Peoples Very Friendly And...
The Service Was Fast , Like The Peoples Very Friendly And They Know What Going On With My Truck I'm To Tell All My Friends About Hawk
Joe Storti
Finance Director
Jan 19, 2022
We are so excited about our new truck. Nick went above...
We are so excited about our new truck. Nick went above and beyond to help us get exactly what we were looking for. Since we live three hours away Nick FaceTimed with us first to show us the truck we were interested in. We made the trip the next day to purchase the perfect truck. Once we arrived we could not have asked to be treated any better by Nick and others at Hawk Ford. By the time we left we knew we would definitely be back to do business with Nick. Thank you Nick for your outstanding customer service, you’re awesome!!!
Jan 14, 2022
Great experience came in and the car was ready for me to...
Great experience came in and the car was ready for me to just get in and drive it
Jan 04, 2022
The salesman worked very hard with me to get me the car I...
The salesman worked very hard with me to get me the car I wanted. Everything went very easy.
Nov 06, 2021
I bought a used car from Nick Ristich back on 8/11. I...
I bought a used car from Nick Ristich back on 8/11. I really liked the car besides some chips in paint that was noticed after the test drive. Nick said that the chips can easily get painted over on site we just need to schedule a follow-up appointment to get it done. Perfect, bought the car and took it home. It took 6 weeks and 5 reschedules and 2 painters to get the touch-ups done, which was a hassle, but the chips are no longer noticeable. They were able to give me a rental so that I could leave the car at the dealership which gave the second round of painters plenty of time to look over the whole car and do a good job. Nick Shaqra assisted a lot with expediting the process and reviewed the quality of work once completed. He explained in full detail every question I had and he threw in a color matched paint pen so that I can take care of any minor chips in the future that occur. Appreciate eventually getting the attention to detail especially on a new customers car. Joe Storti from financing offered a payment plan that could have been explained better since there was no comment of a membership fee of $399 being charged along with how payments were going to be applied to the loan monthly even though they can be collected weekly/bi-weekly. Overall bad experience since I had to do the leg work to make sure what was discussed and promised pre-purchase actually happened as described post-purchase.
Oct 27, 2021
There is Never a problem when I go to this dealer! People...
There is Never a problem when I go to this dealer! People and Service is Outstanding!!!
Antony Garcia
Sales
Apr 19, 2021
my experience with Hawk Ford of Oak Lawn was very good to...
my experience with Hawk Ford of Oak Lawn was very good to excellent with Joe in Finance and Tony Garcia in sales, were great all around people to deal with.
Dec 17, 2020
Very good service, good customer skills and excellent...
Very good service, good customer skills and excellent behavior from the guy who worked with me Anthony G. I felt like I was with my family members!!
Nov 19, 2020
My salesman was Tony garcia. He was not very good. He was...
My salesman was Tony garcia. He was not very good. He was not interactive or friendly. He left me sitting at his desk for 30 minutes alone while he was purportedly arranging for the sale of the vehicle I was there to purchase. he did not update me or checking on me to tell me what was going on. I buy cars for a business and conduct all the legwork while my boss negotiates purchase price. My boss informed Tony Garcia that we typically sign paperwork with the stamp of the owner of the business. Tony Garcia did not communicate this to the finance team, who were caught off guard by this method. Ultimately, we were able to come to an agreement and proceed. I've purchased about 50 vehicles for the company I represent, ABC humane wildlife. My experience at hawk Ford ranks among the least pleasant.
Sep 13, 2020
I had a pleasant time having my vehicle serviced here,...
I had a pleasant time having my vehicle serviced here, the employees were friendly and willing to help with whichever questions I had. 10/10 would come again.
Jul 13, 2020
Good experience. We purchased a 2020 Escape and worked...
Good experience. We purchased a 2020 Escape and worked with Anthony Garcia..Hawkford is clean and I felt safe with the social distancing being followed.
Bert Abdullah
Sales
Dec 09, 2021
Everything went perfect they did what they said they were...
Everything went perfect they did what they said they were going to do and did it in a timely manner
Oct 15, 2021
Great Customer Service! Ask for Bert, who was a very...
Great Customer Service! Ask for Bert, who was a very helpful and great Sales Representative when I was buying my vehicle for the first time!
Jul 28, 2021
Friendly sells people as well service . will work hard...
Friendly sells people as well service . will work hard with u and will always tell your the truth. Service even drove me around and asked questions.
Jun 10, 2021
Very nice people working to help you. Always make sure...
Very nice people working to help you. Always make sure you understand what going on, very good with they time. They know your car/truck.
Apr 23, 2021
Excellent dealership, very neat and clean, Staff was very...
Excellent dealership, very neat and clean, Staff was very courteous and friendly. Waiting area very clean and spacious. Comfortable lounge chairs. Excellent lighting for reading. Overall everything was excellent.
Jerry Triplett (JT)
Finance Manger
Dec 11, 2021
In the beginning I was straight up lied to but then under...
In the beginning I was straight up lied to but then under the guidance of an actual manager the deal got done and done to what I thought was fair for both sides but yet again their was some shady stuff going on regarding our financing which we didn’t find out about until almost a month later so not much I can do about now but suck it up I guess. Wouldn’t recommend anybody ever do business with Hawk Ford of Oak Lawn.
Sep 29, 2021
Overall great experience buying my first car. Friendly...
Overall great experience buying my first car. Friendly and helpful team without the pressure you might expect buying a car.
Sep 18, 2021
Went in looking for a new escape and decided to buy a new...
Went in looking for a new escape and decided to buy a new Edge ST instead and couldn’t be happier!
Sep 07, 2021
I went into Hawk on Friday during the day to have the...
I went into Hawk on Friday during the day to have the finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one I saw on your website listed for $55K. I made the mistake of thinking I'd be able to have a productive conversation without my husband there, but it's clear that I was simply wasting my time with the team who I was working with. While Stan, the sales person was nice enough, the overall experience aside from him as a human being was atrocious. The place was EMPTY. One other customer looking (and not seriously by the look of it) at a car. I asked your team to run numbers for me to see how close you could get to a $500 (ish) a month payment on the truck I was interested in. And that if we could get the numbers right I'd go get the Truck where my husband was out of town to do the deal. I just needed to determine how much $$ needed to be put down, where my comfort level was on payment amounts, if we wanted to buy out the existing truck or figure out an alternate plan. The response I received was pure chauvinism, laziness and condescendence. It said, loud and clear, "don't waste my time" - in a time when the dealership was empty. When I know there is low inventory for trucks like the one I was turning in from the lease. AND the Finance guy wouldn't ACTUALLY answer the questions nor run the scenarios I requested. Instead, the back and forth "Finance Game" that was played was insulting at best. And, after purchasing a 2021 Rubicon at Bettenhausen earlier in the week, I can honestly say your sales/finance team could learn a thing or two about taking care of customers and not perpetuating the sterotypes of bad car sales experiences from Bettenhausen. When I asked further questions about the (ridiculous) response I received I was informed that Hawk was marking up vehicles over the sticker price listed on the website. Which is a super shady practice and I should not have had to ask to get that kind of clarity, it should have been clearly stated proactively on the website AND in person. While we purchased out 2018 at Hawk, my husband and I will not return to your dealership. And we will tell all of our friends/family to avoid as well. In the end, we ended up returning our lease to Bilk Kay Ford and purchasing - not leasing - a 2021 Ford F-150. We paid MORE than what the exact same truck was at Hawk (listed, marked up or otherwise) and our payment is $900/month - not $500ish. Why? because they treated me - and my husband - with respect and showed an actual desire to LISTEN to what we were asking for. They took the TIME to run the numbers we were asking for. And they didn't play the finance game or pull any of the shadiness your team at Hawk did. Word of advice: Hire some female sales persons. Don't treat women who walk into your dealership as less than. LISTEN to what your customers are asking for. And for the love of God, especially if the dealership is EMPTY, definitely take the time to do more and be better.
Sep 03, 2021
Working with the Hawk Ford team was so easy. They didn’t...
Working with the Hawk Ford team was so easy. They didn’t mind when I had to bring my 9 month old son along, and were so understanding. Ali was our salesman & he made the buying process a breeze. We can’t thank everyone there enough!
Fay Hussein
Sales Consultant
Dec 11, 2021
In the beginning I was straight up lied to but then under...
In the beginning I was straight up lied to but then under the guidance of an actual manager the deal got done and done to what I thought was fair for both sides but yet again their was some shady stuff going on regarding our financing which we didn’t find out about until almost a month later so not much I can do about now but suck it up I guess. Wouldn’t recommend anybody ever do business with Hawk Ford of Oak Lawn.
Oct 27, 2021
I received excellent service from Fay when I purchased my...
I received excellent service from Fay when I purchased my Escape SE. The price was better than I expected. Hawk Ford is a great dealership.
Oct 27, 2021
There is Never a problem when I go to this dealer! People...
There is Never a problem when I go to this dealer! People and Service is Outstanding!!!
Aug 09, 2021
Great experience and worked with several great people who...
Great experience and worked with several great people who are truly assets to the business. Nick Shaqra, Nick Ristich, Joe Stori and Fay Hussein and Erin.
Apr 14, 2021
Like always you guys are amazing , super helpful, super...
Like always you guys are amazing , super helpful, super nice , do everything you guys could and I appreciate it soo much. Super thank you to Nike
Jimmy Segura
Sales Consultant
Dec 25, 2021
Very friendly and quick service. I brought my car for...
Very friendly and quick service. I brought my car for 10,000 mile The Works oil change, tire rotation and inspection on a very busy day there. They had me in and out in a 1/2 hour. I was very impressed.
Sep 25, 2021
After I thoroughly check the vehicle that needed air...
After I thoroughly check the vehicle that needed air filter cabin filter ,brakes And I got a lowball on my trade it so no I wouldn’t recommend this place to any other person
Jun 07, 2021
I had a great experience at Hawk Ford. Would definitely...
I had a great experience at Hawk Ford. Would definitely do business here again. Staff was very helpful. Will recommend to friends and family in the future.
Jun 04, 2021
I'm really enjoying my relationship with Oak Lawn Ford....
I'm really enjoying my relationship with Oak Lawn Ford. They treat me as though they care about me and my car. Their follow through with notifications and the service they provide are all above par. Just great, professional and friendly service.
May 20, 2021
Very good communication and helping me pick the vehicle...
Very good communication and helping me pick the vehicle of my dreams ! Everyone was very helpful throughout our whole sales experience! Thank you so much !
Jay Sweis
Business Development Manager
Jan 19, 2022
We are so excited about our new truck. Nick went above...
We are so excited about our new truck. Nick went above and beyond to help us get exactly what we were looking for. Since we live three hours away Nick FaceTimed with us first to show us the truck we were interested in. We made the trip the next day to purchase the perfect truck. Once we arrived we could not have asked to be treated any better by Nick and others at Hawk Ford. By the time we left we knew we would definitely be back to do business with Nick. Thank you Nick for your outstanding customer service, you’re awesome!!!
Oct 28, 2021
Amber at Quicklane was so kind and helpful, she...
Amber at Quicklane was so kind and helpful, she definitely went the extra mile to turn my vehicle maintenance visit into a very pleasant experience!
Sep 11, 2021
The best dealership in Illinois, management always go...
The best dealership in Illinois, management always go above and beyond to satisfy and service is always taking care of my needs even with a strike happening.
Sep 07, 2021
I went into Hawk on Friday during the day to have the...
I went into Hawk on Friday during the day to have the finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one I saw on your website listed for $55K. I made the mistake of thinking I'd be able to have a productive conversation without my husband there, but it's clear that I was simply wasting my time with the team who I was working with. While Stan, the sales person was nice enough, the overall experience aside from him as a human being was atrocious. The place was EMPTY. One other customer looking (and not seriously by the look of it) at a car. I asked your team to run numbers for me to see how close you could get to a $500 (ish) a month payment on the truck I was interested in. And that if we could get the numbers right I'd go get the Truck where my husband was out of town to do the deal. I just needed to determine how much $$ needed to be put down, where my comfort level was on payment amounts, if we wanted to buy out the existing truck or figure out an alternate plan. The response I received was pure chauvinism, laziness and condescendence. It said, loud and clear, "don't waste my time" - in a time when the dealership was empty. When I know there is low inventory for trucks like the one I was turning in from the lease. AND the Finance guy wouldn't ACTUALLY answer the questions nor run the scenarios I requested. Instead, the back and forth "Finance Game" that was played was insulting at best. And, after purchasing a 2021 Rubicon at Bettenhausen earlier in the week, I can honestly say your sales/finance team could learn a thing or two about taking care of customers and not perpetuating the sterotypes of bad car sales experiences from Bettenhausen. When I asked further questions about the (ridiculous) response I received I was informed that Hawk was marking up vehicles over the sticker price listed on the website. Which is a super shady practice and I should not have had to ask to get that kind of clarity, it should have been clearly stated proactively on the website AND in person. While we purchased out 2018 at Hawk, my husband and I will not return to your dealership. And we will tell all of our friends/family to avoid as well. In the end, we ended up returning our lease to Bilk Kay Ford and purchasing - not leasing - a 2021 Ford F-150. We paid MORE than what the exact same truck was at Hawk (listed, marked up or otherwise) and our payment is $900/month - not $500ish. Why? because they treated me - and my husband - with respect and showed an actual desire to LISTEN to what we were asking for. They took the TIME to run the numbers we were asking for. And they didn't play the finance game or pull any of the shadiness your team at Hawk did. Word of advice: Hire some female sales persons. Don't treat women who walk into your dealership as less than. LISTEN to what your customers are asking for. And for the love of God, especially if the dealership is EMPTY, definitely take the time to do more and be better.
Sep 03, 2021
Super friendly and efficient, took the stress out of a...
Super friendly and efficient, took the stress out of a stressful situation. Listened to what I wanted and did not try to sell me something different. Made buying a car about as painless as it can be.
Donny Womble
Quick Lane Advisor
Jan 18, 2022
They fit me in and diagnosed the air leak issue and fixed...
They fit me in and diagnosed the air leak issue and fixed it. I was out in an hour ir so. All fixed and so I can feel confident driving my beloved Ford Fusion again. Very satisfied.
Jan 17, 2022
I wasn't feeling good at all. I rushed home only to...
I wasn't feeling good at all. I rushed home only to find out I needed a jump which caused me to have to bring my edge in to see why I kept needing jumps every other minute after working all day. The staff made me feel right home it was a learning experience and a joyful one as well! I forgot the long day They fixed my vehicle in record time and I was on my way! I am going to make Oaklawn Ford the place to service my vehicles!
Jan 14, 2022
My oil light showed up in my screen I pulled in to Hawk...
My oil light showed up in my screen I pulled in to Hawk Dealer and I was out in 30 mins they checked everything on my truck and they rotated the tires . Great team.
Jan 13, 2022
I came in for an oil change, no appointment, asked Peter...
I came in for an oil change, no appointment, asked Peter how long of a wait? He told me 10 minutes, before I sat down, my vehicle was in the bay being serviced. Always taken care of great at Hawk Ford. Thanks again Peter!
Jan 10, 2022
The service team was very professional and courteous....
The service team was very professional and courteous. They were able to quickly schedule my appointment and return my car promptly. I will definitely be going back and highly recommend Hawk Ford.
Kenyana Johnson
Internet Sales Rep
Oct 14, 2021
Great service at the dealership. Easy to schedule an...
Great service at the dealership. Easy to schedule an appointment and the mechanics did a good job fixing my car.
Sep 11, 2021
The best dealership in Illinois, management always go...
The best dealership in Illinois, management always go above and beyond to satisfy and service is always taking care of my needs even with a strike happening.
Sep 07, 2021
I went into Hawk on Friday during the day to have the...
I went into Hawk on Friday during the day to have the finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one I saw on your website listed for $55K. I made the mistake of thinking I'd be able to have a productive conversation without my husband there, but it's clear that I was simply wasting my time with the team who I was working with. While Stan, the sales person was nice enough, the overall experience aside from him as a human being was atrocious. The place was EMPTY. One other customer looking (and not seriously by the look of it) at a car. I asked your team to run numbers for me to see how close you could get to a $500 (ish) a month payment on the truck I was interested in. And that if we could get the numbers right I'd go get the Truck where my husband was out of town to do the deal. I just needed to determine how much $$ needed to be put down, where my comfort level was on payment amounts, if we wanted to buy out the existing truck or figure out an alternate plan. The response I received was pure chauvinism, laziness and condescendence. It said, loud and clear, "don't waste my time" - in a time when the dealership was empty. When I know there is low inventory for trucks like the one I was turning in from the lease. AND the Finance guy wouldn't ACTUALLY answer the questions nor run the scenarios I requested. Instead, the back and forth "Finance Game" that was played was insulting at best. And, after purchasing a 2021 Rubicon at Bettenhausen earlier in the week, I can honestly say your sales/finance team could learn a thing or two about taking care of customers and not perpetuating the sterotypes of bad car sales experiences from Bettenhausen. When I asked further questions about the (ridiculous) response I received I was informed that Hawk was marking up vehicles over the sticker price listed on the website. Which is a super shady practice and I should not have had to ask to get that kind of clarity, it should have been clearly stated proactively on the website AND in person. While we purchased out 2018 at Hawk, my husband and I will not return to your dealership. And we will tell all of our friends/family to avoid as well. In the end, we ended up returning our lease to Bilk Kay Ford and purchasing - not leasing - a 2021 Ford F-150. We paid MORE than what the exact same truck was at Hawk (listed, marked up or otherwise) and our payment is $900/month - not $500ish. Why? because they treated me - and my husband - with respect and showed an actual desire to LISTEN to what we were asking for. They took the TIME to run the numbers we were asking for. And they didn't play the finance game or pull any of the shadiness your team at Hawk did. Word of advice: Hire some female sales persons. Don't treat women who walk into your dealership as less than. LISTEN to what your customers are asking for. And for the love of God, especially if the dealership is EMPTY, definitely take the time to do more and be better.
Aug 01, 2021
Everyone in the service department is very knowledgeable...
Everyone in the service department is very knowledgeable and helpful. They always find you the best price and I wouldn’t trust my car with anyone else!
Jul 22, 2021
Kathy was great and helped me a lot thank you for your...
Kathy was great and helped me a lot thank you for your service I will be visiting again for any more car work I need
Michael Schlamadinger
Sales Manger
Sep 05, 2021
Great staffing who get straight to the point to help you...
Great staffing who get straight to the point to help you look for the car that you need whilst making you happy with your car.
Aug 24, 2021
Thank you Horacio for helping me purchase my new vehicle...
Thank you Horacio for helping me purchase my new vehicle for work
Aug 20, 2021
Horacio De La Vega and Mike Schlamadinger did great and...
Horacio De La Vega and Mike Schlamadinger did great and outstanding work helping us out!
Jul 23, 2021
Horacio and Mike helped me find the car that fit me. I'm...
Horacio and Mike helped me find the car that fit me. I'm going home happy not only because I got a new car but because they were so kind.
May 25, 2021
Brought my car in because it was leaking water in the...
Brought my car in because it was leaking water in the back window. Hawk ford denies there’s a leak. When I picked up my car I noticed the tint or rear window was peeled and destroyed. When I attempted to contact them about it, they won’t return my calls! On top of that, had car oil change done there, and they removed the under- guard from the motor but never put it back on!!! Completely unprofessional!! Incompetent!! And untrustworthy!! I’ve bought 2 cars there in the past but will never set foot there again!!!
Mitchell Maryfield
Commercial Account Manager
Jul 16, 2021
Mitch our salesman was wonderful to help us with the out...
Mitch our salesman was wonderful to help us with the out of state transaction!! Special thanks To make sure everything was coordinated for the transaction, m daughter loves her new Bronco sport!! Mike B from KC
Jun 07, 2021
I had a great experience at Hawk Ford. Would definitely...
I had a great experience at Hawk Ford. Would definitely do business here again. Staff was very helpful. Will recommend to friends and family in the future.
Apr 01, 2021
Hawk Ford work with us within our budget limitations....
Hawk Ford work with us within our budget limitations. They were very responsive to our needs and guided us through making our final new vehicle purchase. Joe
Jan 28, 2021
Quick. Friendly. Efficient. They focus on what you want...
Quick. Friendly. Efficient. They focus on what you want and make it happen. So you save time by not walking out with something you didn’t want. You walk out with what you want and will be satisfied. I’ve bought 3 cars in recent years from this dealership and was pleased each time.
Dec 12, 2020
We had another amazing and smooth experience purchasing a...
We had another amazing and smooth experience purchasing a car today with this dealership. Hands down, one of the easiest processes thanks to Joe, he's the reason we keep returning. This is the 6th car we have purchased with this company in the last 10 years. He had us work with Mitchell who was accommodating to our requests and needs
Bob Mels
Used Car Manger
Jan 19, 2022
We are so excited about our new truck. Nick went above...
We are so excited about our new truck. Nick went above and beyond to help us get exactly what we were looking for. Since we live three hours away Nick FaceTimed with us first to show us the truck we were interested in. We made the trip the next day to purchase the perfect truck. Once we arrived we could not have asked to be treated any better by Nick and others at Hawk Ford. By the time we left we knew we would definitely be back to do business with Nick. Thank you Nick for your outstanding customer service, you’re awesome!!!
Dec 11, 2021
In the beginning I was straight up lied to but then under...
In the beginning I was straight up lied to but then under the guidance of an actual manager the deal got done and done to what I thought was fair for both sides but yet again their was some shady stuff going on regarding our financing which we didn’t find out about until almost a month later so not much I can do about now but suck it up I guess. Wouldn’t recommend anybody ever do business with Hawk Ford of Oak Lawn.
Oct 15, 2021
Fast courteous, friendly, service. Knowledgeable staff...
Fast courteous, friendly, service. Knowledgeable staff and great management. Clean andenvironment and clean washrooms. Free coffee nice...
Jul 28, 2021
In and out in less than half an hour for a quick lube oil...
In and out in less than half an hour for a quick lube oil change. Gentlemen at desk was very pleasant and professional, I don’t remember his name. Sorry
May 25, 2021
Brought my car in because it was leaking water in the...
Brought my car in because it was leaking water in the back window. Hawk ford denies there’s a leak. When I picked up my car I noticed the tint or rear window was peeled and destroyed. When I attempted to contact them about it, they won’t return my calls! On top of that, had car oil change done there, and they removed the under- guard from the motor but never put it back on!!! Completely unprofessional!! Incompetent!! And untrustworthy!! I’ve bought 2 cars there in the past but will never set foot there again!!!
Horacio De La Vega
Sales Consultant
Aug 24, 2021
Thank you Horacio for helping me purchase my new vehicle...
Thank you Horacio for helping me purchase my new vehicle for work
Aug 20, 2021
Horacio De La Vega and Mike Schlamadinger did great and...
Horacio De La Vega and Mike Schlamadinger did great and outstanding work helping us out!
Jul 23, 2021
Horacio and Mike helped me find the car that fit me. I'm...
Horacio and Mike helped me find the car that fit me. I'm going home happy not only because I got a new car but because they were so kind.
May 21, 2021
Just left this dealer after wasting an hour and a half of...
Just left this dealer after wasting an hour and a half of my time. I went to look at a 2021 F150 with a online price of $53k. The "sales manager" Michael Schlamadinger came back with a price of $65k out the door, citing some bull about inventory. After I showed him another dealer with the same car on order had an out the door price of $51k, he did everything to debunk it and talked crap about the other dealers and wouldn't make any movement with the cost. I told him to stop giving BS numbers and went to leave and he proceeded to berate my wife and I all the way outside as we walked to our car. Did I mention he said some ignorant remarks about firefighters on my way out? (I'm a firefighter) That guy alone is a good enough reason to never do business here.
Stan Gibson
Sales Consultant
Nov 08, 2021
Starting with Paul Stassen my service was excellent! I’m...
Starting with Paul Stassen my service was excellent! I’m very happy. Thanks to all.
Sep 29, 2021
Overall great experience buying my first car. Friendly...
Overall great experience buying my first car. Friendly and helpful team without the pressure you might expect buying a car.
Sep 07, 2021
I went into Hawk on Friday during the day to have the...
I went into Hawk on Friday during the day to have the finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one I saw on your website listed for $55K. I made the mistake of thinking I'd be able to have a productive conversation without my husband there, but it's clear that I was simply wasting my time with the team who I was working with. While Stan, the sales person was nice enough, the overall experience aside from him as a human being was atrocious. The place was EMPTY. One other customer looking (and not seriously by the look of it) at a car. I asked your team to run numbers for me to see how close you could get to a $500 (ish) a month payment on the truck I was interested in. And that if we could get the numbers right I'd go get the Truck where my husband was out of town to do the deal. I just needed to determine how much $$ needed to be put down, where my comfort level was on payment amounts, if we wanted to buy out the existing truck or figure out an alternate plan. The response I received was pure chauvinism, laziness and condescendence. It said, loud and clear, "don't waste my time" - in a time when the dealership was empty. When I know there is low inventory for trucks like the one I was turning in from the lease. AND the Finance guy wouldn't ACTUALLY answer the questions nor run the scenarios I requested. Instead, the back and forth "Finance Game" that was played was insulting at best. And, after purchasing a 2021 Rubicon at Bettenhausen earlier in the week, I can honestly say your sales/finance team could learn a thing or two about taking care of customers and not perpetuating the sterotypes of bad car sales experiences from Bettenhausen. When I asked further questions about the (ridiculous) response I received I was informed that Hawk was marking up vehicles over the sticker price listed on the website. Which is a super shady practice and I should not have had to ask to get that kind of clarity, it should have been clearly stated proactively on the website AND in person. While we purchased out 2018 at Hawk, my husband and I will not return to your dealership. And we will tell all of our friends/family to avoid as well. In the end, we ended up returning our lease to Bilk Kay Ford and purchasing - not leasing - a 2021 Ford F-150. We paid MORE than what the exact same truck was at Hawk (listed, marked up or otherwise) and our payment is $900/month - not $500ish. Why? because they treated me - and my husband - with respect and showed an actual desire to LISTEN to what we were asking for. They took the TIME to run the numbers we were asking for. And they didn't play the finance game or pull any of the shadiness your team at Hawk did. Word of advice: Hire some female sales persons. Don't treat women who walk into your dealership as less than. LISTEN to what your customers are asking for. And for the love of God, especially if the dealership is EMPTY, definitely take the time to do more and be better.
Jul 29, 2021
I really liked our sales person. He was very personable....
I really liked our sales person. He was very personable. And professional. But the finance gentleman was crooked. He became very angry when we refused to get gap insurance. And he started slamming things in his office. It was very intimidating.
Adriel Barraza
Internet Sales Rep
Jan 14, 2022
Great experience came in and the car was ready for me to...
Great experience came in and the car was ready for me to just get in and drive it
Anthony Guiliano
Sales Consultant
Jan 10, 2022
Great Customer service and no pressure to purchase a...
Great Customer service and no pressure to purchase a vehicle you want, but Instead a vehicle you'll love
Mike Ryan
Fleet Account Manager
Jun 03, 2021
Hawk Ford service manager mike is unprofessional. He is...
Hawk Ford service manager mike is unprofessional. He is trying to over charge for my car. They are fixing things that are not the problem