Customer Testimonials
Fior I is 1 of the best salesmen I have ever met and been buying cars along time gave us a great price and the best of service highly recommend him go see fee at hawk auto
Great experience, quick and straightforward. Fiori was helpful to make a deal and super friendly.
Sharon was one of the best sales lady I gave ever had ! She was excellent ., I would recommend her for your next purchase . I love my new Explorer ..
Fiori made the entire process very easy. We are very pleased with his service. Highly recommend.
I recently had the pleasure of working with Sharon and Dan at a car sale, and I must say, they exceeded all my expectations. From the moment I walked into the dealership, I was greeted with warm smiles and a genuine willingness to help. Sharon, in particular, was incredibly knowledgeable about the different car models available and took the time to understand my needs and preferences. She patiently answered all my questions and provided valuable insights that helped me make an informed decision. Her professionalism and expertise were truly impressive. Dan, on the other hand, was exceptional when it came ...
Sharon Delong was a wonderful salesperson who listened to our needs and worked to find a car that we felt comfortable with. I would highly recommend Hawk Ford of Carol Stream
Quick and efficient service, they were able to get me in the car I wanted to see immediately. Sharon and Danny made the experience comfortable and easy. Car purchasing can be a lot to process but the friendly staff made it a breeze.
Chris and Fiori at Hawk Ford were top notch with information and purchase of a Ford Maverick.
Fiori is not only a great salesman but he is also great guy. We clicked from the begining you must go see fee I bought my 19 f150 with only 6 k miles on it thank you fiori you are the best
Great dealership! Fiori M. Was great to work with and straightforward! If you need a car just ask for Fiori! Jaime Benck the service director was helpful!
Sharon was extremely helpful with my 350 super duty. Would recommend her and this dealership
Good job sharon in assisting She gave all the deals All the best sharon for future deals
Great dealership to work with and especially Fiori the salesman and Chris the sales manager are absolutely awesome. I highly recommend working with them, you won’t go wrong.
10/10 recommend Fiori he was really helpful and made the process easy and quick and got us the car we wanted
My interaction with staff at Hawk Ford was top notch. from Sales, Service ,Finance was excellent, Mike K, Mike D, Eric and Jordan made my purchasing experience pleasant has ever been I have been in the Ford family from 1979 to present.
Rich was very friendly and engaging! He was especially helpful with teaching me how to navigate the dashboard touch-screen display, and walking me through all the bells & whistles of the infotainment technology. I would highly recommend purchasing an auto from Rich at Hawk Ford of Carol Stream!
I would like to share my excellent experience for future buyers I recently exchanged my current 2020 Ford f150 truck for a 2023 ford f150 I really recommend your visit to this particular family to Cosme my seller who did an excellent job thank you very much I am very happy with my new truck I I really recommend them thank you very much and I hope in the future to continue doing business thank you
Sharon was our salesperson and helped us find the cars we were looking for. She was professional and courteous and answered all of our questions. We went in to buy a truck for my husband and I ended up getting a car too. The whole staff was great from beginning to end. I would highly recommend Hawk Ford in Carol Stream. Tony & Kathy Maritato
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Very pleasant people to deal with. My salesman in particular was most helpful and I got s really nice car-an upgrade from my previous vehicle And I am happy with the service I got and the people who made it happen.
I would highly recommend Joe Cotton for their excellent customer service. They went above and beyond to get a recall repair done for me and I always go there for any service, such as my oil changes. I won’t take my car anywhere else.
I highly recommend Joe Cotton Ford. I have always had good and courteous service. Never had a complaint. Thank you to the whole service department.
Best overall new vehicle purchase . I was in and out with the vehicle I was looking for in less than three hours including finance. Smooth and simple everyone was straight to the point I was there to buy a new vehicle they had the new vehicle I left with what I was looking for
They are courteous and do a great job and in a timely fashion Service is awesome
Took my car in for a recall and oil change. Sam took great care of my car, I also agreed to have the transmission work done for the 60,000 mile check. All was handled well. Sam was great to work with.
Super friendly group of employees that want to get you into the vehicle you love. We recently purchased a 2022 Bronco Sport Outer Banks model. They didn’t have the exact model there but they made sure it was there the next morning!! Thanks to Rich and the team! 😊👍🏻
Travel challenge expertly overcome! I was 1,000 miles from home on a Friday morning driving my 2013 Edge with 163,000 miles on it and Low Oil Pressure warning alarms. Called Joe Cotton service and even though they knew I would probably never be back, I was treated like a lifetime VIP customer. Service Advisor Zac Kohler was kind and honest about my car’s situation and said he could fit me in to evaluate the alarm but wouldn’t promise he could repair it before I had to leave for home on Saturday. It could be a sensor or, given mileage on car, ...
Great people , great customer service, thank you to Larry and Mike for guiding my son through his first purchase 😊
New car sales and service
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The help and honesty of the Joe Cotton Ford staff. The process of the car buying and how they worked with me was so simple and easy-going. I've never truly experienced such an easy process when it comes to car buying. Trade in process was another great experience. The entire team did an amazing job. I really appreciate 🙏 them.
Jason and crew deserve a 10 out of 10 they started by letting me pick my truck and what I wanted on , and didn’t The truck came in quickly , and everyone down to financing was Excellant , we’re very happy and would recommend tow to anyone that wants a ford , 10 is all the way across the board, thanks again
Extremely happy with my purchase of my 2022 Ford Bronco. I put in my order more than a year prior but was well aware that my bronco would take time to be manufactured. I found my car manager, Roman along with the other staff that helped to be honest and the price that was quoted initially was the price I paid. So far Joe Cotton Ford has treated me excellently and I absolutely love my Wildtrak Bronco. This was my first Ford automobile that I’ve ever purchased and I have no regrets.
I have purchased several Trucks from JCF and have always had excellent results from each purchase (10). Jason was quick and through to complete the purchase our Ford E450 in less than 2 Hours total from start to finish. Truck stock was minimal availability but we purchased what we wanted and also got the 6 year Bumper to Bumper 125,000 extended warranty at a fair price. The overall cost was more than I planned on paying but Jason got us an outstanding ftrade in on our 2016 Transit 2500.
I brought my 2017 Ford escape in on November 19 the I was having driving issues wasn't sure of what it was and I've spoken with Adam on the phone whom by the way was very Pleasant and supportive,I then spoken with Zach in quick lane service dept and he stated that I should bring the vehicle in to have a diagnostic check turns out I needed a transmission but for the 3 months I wasn't in my own They we're More Supportive on given me a vehicle to still get back/forth to work I'm A ...
We are repeat (and repeat again) customers. It’s service like we receive at Joe Cotton that make us a true Ford family.
I had a recall notice and needed routine maintenance done. I made an appointment and dropped off the car early. It was done within 3 hours AND they washed it. This is so much closer to home than the dealer I purchased it from. I will go here from now on. Very courteous, thorough and fast!
Nowadays a piece of mine is priceless. Very satisfied with the service performed a Joe Cotton Ford on my vehicle. Ask for Zack service advisor and he will guide you in the right way. I will definitely be servicing my vehicles at this establishment. Thank you to the crew for the attention to detail on my vehicle.
I purchased a new car from Johnny and found him very knowledgeable. The process was quite and a good experience. I find that Joe Cotton Ford has an excellent staff and would recommend them in the future to friends looking to purchase a new car.
Both Sam and Adam were very professional in helping me with the service I needed on my Explorer.
I worked with Rich to upgrade my Edge. He was very knowledgeable with all of the features and options. Very easy process. Rich made the experience quick and easy. I will tell all of my family and friends to buy from him.
My sales associate Rich was great to work with. He explained all of the options, was informative and not "pushy". In general it was a very good experience. I did decide to make some changes on my warranty a few days later, and the business team was helpful and guided me with some options and a path forward. Overall 4/5
Brought my car in for a oil change and overall look over. It took a little time and I was getting concerned they were going to tell me all sorts of things that needed to be done/repaired. To my surprise I was told it was in great condition and needed no further work. They even washed my car. Thanks Joe Cotton. You've earned my total trust!!!
Needed my battery checked and made an appointment at Joe Cotton. I dropped the car off with no problem. They not only checked the battery, they ran a multi-hour drain and recharge to test it more thoroughly. They then did a complementary charging system test. All of this at no charge. I was very appreciative.
A very pleasant and stress free experience. The sales and finance team was great and easy to work with
Purchased a Ford F-150 Super crew. Fair and easy process. Worked with Scott Hill, very easy going individual, and patient in-spite of chilly temperatures outside. We came to an agreement and wrapped things up efficiently. We left feeling like we got a good deal and enjoyed the entire process (when was the last time anyone said that at an auto dealer?). While inventory is still low around the country, the Joe Cotton dealership still had enough options for us to weigh out a decision and make the purchase we wanted. Good place to do business. Thank you.
friendly atmosphere family owned
Salesman was courteous respectfull do to covid. Liked that it was family owned and they give back to the community. Clean
My experience at Joe Cotton was primarily with Rich and Bob. They were both fantastic! They were both very kind and took the time to listen to exactly what I was looking for in a new vehicle. Afterwards, they quickly found me one that was perfect and made the whole process extremely smooth!
Very good and professional service people are very friendly hover salesman Buch is the best
Great place to do business at. Always very professional and pleasant employees. We buy all are cars from Joe Cotton Ford and also have all of them serviced there - 8 purchased over 8 years and 3 servced.
This is by far one of the best experiences we’ve had with a dealership. Extremely professional, courteous, no pressure, and trustworthy place of business. The family who owns the dealership are truly people of integrity! As are the people who work there—from our experience—and this includes the service department.
Never had any issues with the service to my vehicle(s). It’s a friendly environment of employees and my car is always treated as if it’s brand new
Roman was the best, made the process easy & painless! i would recommend him to anyone
Danny made the experience of getting a car so easy, that I bought out another lease I was currently in. That's right, I left with not one, but TWO car purchases. This was especially important because just 5 days prior I walked out of another dealer with nothing. Joe Cotton Ford cares about its employees, and that shows with their service.
I am a first time customer and my experience was outstanding. Everyone at the dealership was friendly and accommodating. The staff gets an A+ for customer service!
very good Service advisor we in FUTUR MIGHT BE WE WILL BUY ANOTHER CAR WE LIKE THIS
So far so good with service after purchasing 3 company trucks and a car for myself. Mike is an awesome salesman and would continue to return for all of our vehicle needs.
Great experience! Jason our salesman was great. Not pushy, laid back and very knowledgeable. Buying was a breeze and hassle free. We will definitely be buying our next car here.
We had no appointment and they were able to fit us in. Friendly and checked brakes and battery when doing our oil change. Fair price.
Quick quality service. Polite people and a car wash on the way out .
Good service rep, very helpful, kept me informed, cashier was helpful as well, checked with service advisor to make sure work was covered by Ford points.
I dropped the car off on Monday morning. The air conditioning compressor developed a leak and required replacement. I was told that the part would take two to three days to arrive. Imagine my surprise when the next day they called and told me the repairs were completed. It seems they located one at a dealer, picked it up Tuesday morning and completed the repairs. Go Team Cotton! BTW - My car was returned to me cleaner than when I dropped it off!
Very respectful to my wife and I and appreciative of our business. We bought a used Ford SUV and loving ourvdecision every day. Everyone was great and absolutely no pressure was put on us.
I really like my new used car. I enjoy driving it. The people who helped me are great. They are friendly and helpful. Car is running well.
Excellent dealership experience. The only problem was that the engine shroud was partially off after the service and was dragging on the ground. I had to drive to the dealer to fix it, but they took care of it right away. I was back on the road in about 20 minutes.
Best Ford Dealership there is and you are treated with respect. Andrew serviced my Ford Escape. Pam Cotton had a lovely conversation with me and I enjoyed her so much and hope to see her the next time. Pam and Andrew made my day.
I have done business with Joe Cotton Ford for over 30 years and am a very satisfied customer. I have lost track of how many vehicles I have leased or purchased from them. The Service Department has always been great and handled my requests professionally and quickly.
Went out of their way to help with an unusual problem Sam explained what needed to be done gave a quote and worked with insurance to take care of all repairs.
Rick took very good care of me. The car was delivered in better condition than I expected, and I am very happy with the vehicle.
We bought a used Ford Flex last Monday and couldn't be happier. Very smooth process. Johnny our sales guy was so professional and up front with all information!
Joe Cotton was the first dealer that I went to and they were nearly $3000 less than the competitors. I ordered a truck and it came in when expected. I would definitely go back
I had the most wonderful experience beat customer service ever. I couldn’t get approved anywhere because of my credit but they did here and I got the car Ford Ecosport I wanted. I recommend them to everyone that wants great service where you treat like a person
I worked with Zac on my last visit, took very good care of me. More importantly they took great care with my car. Even gave the care a quick wash. I will keep going back for all my cars needs. Thank you Zac.
We dropped the truck off for a scheduled vehicle maintenance appointment in a Saturday morning. The truck was ready earlier than expected and everyone very friendly
I purchased my 2018 Ford Escape from Joe Cotton Ford and had it serviced last week. I was very very happy in that "Sam" took care of me and he was most considerate and extremely professional and respectful. Everything went jus fine and I will be back again.
Prompt service, professional staff, and excellent service. Cashier was happy and very polite. Called for an appointment and they said just come over now, great.
Joe Cotton Ford has been providing me Great Service for over 20 years! They are there for everything from oil changes to break jobs. Service with a smile!
Worked with Zac to have my Edge serviced. I was pleased with the work done, and it was finished at the time they told me it was going to be completed.Zac was very accommodating.
All went well in service on my explorer tires and the rent car which was clean.Cashier was happy and polite .Dave was also polite.
Easy to do business with, ask for Roman very laid back.
The service department took me in last minute and helped me get my car back on the road. Best service ever! I would definitely recommend omend this place to anyone looking to buy or or service there vehicle at cotton ford.
highly recommend Joe Cotton Ford within today goodbye a van for work my salesman was so wonderful and helpful and also the sales manager very helpful I actually turned around and bought a second vehicle for my wife good people to do business with not pushy oh I almost forgot the finance guy very knowledgeable correction everybody was knowledgeable helpful not pushy I bought a lot of vehicles in my day new and used it was actually a delight yes yes I said it it was actually a delight to spend time at a dealership highly recommended
All went very smooth in service for a warranty repair on my 2019 Ford Edge. Service people were very helpful and professional. Repair was done in one day. I could"nt be happier.
Recently went in to look at used cars to replace my 2002 Escape. Found a good looking car and got a great deal. I worked with Jason Conn and everything went great. This is the second car I’ve bought from Joe Cotton Ford, but I think our family has bought about 37 or 38 cars from there. I will probably be back again.
Very pleased by work done on my ford Taurus. I buy all my cars here and have all service performed here. I am a twenty five year customer and always happy with Joe Cotton Ford.
Came from Michigan to buy a pre owned car. They made it painless and took care of everything. Would definitely buy from them again in the future.
get service. excellent sa loo e crew and staff.
Great service team, Mike took good care of me. All of the work was done at a fair price and they washed my truck when they were done.
Purchased my first Ford through the COSTCO program. Joe Cotton made it extremely easy. No pressure on F&I side. Would definitely recommend to others.
Joe Cotton Ford has a terrific service department. Quality work and a fair price always!
One of the reasons I continue to buy our equipment through Joe Cotton Ford starts in the showroom, then carries over into new car delivery and concludes with the service department. Dedication, knowledge and an I CARE attitude. It doesn't matter the cost of the car or what work is being done, they're always smiling and asking if there is anything else they can do for you. If you haven't tried Joe Cotton Ford, you owe yourself that treat! BTW, the car comes back cleaner then when I dropped it off.
Everyone at Joe Cotton Ford is friendly and always willing to help you with any matter, especially Roman and Mike in Finance. We’ve never had a bad experience there. The Service Dept. also is great! We always recommend them to our friends.
Stress free buying from a company that I feel I can trust. They've never steered me wrong, and everyone is accomodating and friendly. I will always return here to buy my vehicles. My family has purchased numerous vehicles from them, and we've always left happy.
Great service team..... Mike Mann in the service department will go the extra mile to correct any vehicle issues. Would recommend to others to see for themselves.
I had had such a positive car buying experience at Joe Cotton Ford. I would highly recommend this dealership. Roman was a great listener and wonderful to work with, they worked with me on reasonable finance options, and even after I purchased my vehicle and reached back out, Roman was very responsive and helpful. The entire team was extremely friendly and made my experience the best. I definitely recommend Joe Cotton Ford to others looking for a vehicle.
Brought my car in for new tires and a brake fluid flush. Work was done on time, at the quoted price and then returned my car washed. Nice touch Joe Cotton Ford!
JCF has been my dealer for decades. I have gotten all my cars from there since the early 1990's. Happy and pleased with their service, sales, financing.
Best service, always. They come in and fix your car very quickly. If you need to be somewhere they are very accommodating and always give you the exact help without trying to up sell anything you don’t need